CS consulting
CS Consulting is a consulting firm managing more than 8,000 clients. The sales team is made up of nearly 1,000 colleagues based across 30 cities.
Every year, CS runs 200 sales conferences and training sessions to develop its teams.
About the project
How do you effectively manage these conferences? How do you track sales performance and client satisfaction scores year-round?
The project aims to grow participation in these sales conferences, increase sales and track the conversion rate.
Sector
Consulting
Type
- Mobile application
- Administrator platform
The project in numbers
95%
attendance rate
1,000
salespeople trained
+10,000
consulting clients
Our favorite features
A shared, simplified calendar
No more lost information. All key dates and details about sales conferences and training sessions are available at a glance.
Registration is also easier — both for attendees and organisers. They can also collect feedback after every event via the platform.
Evaluation & reporting
Sales performance and client relationship were a key criterion of the project. The app continuously rates attendees, so the company can target the salespeople who need specific training.
The other way around, it lets salespeople rate the quality of the training they receive, in a continuous-improvement loop.
Conception
From the design phase, the specifications integrated the platform's main building blocks:
- Personalised profile
- Help request through chat-based matching
- Provision of client information
- Calendar sharing
- Rating and evaluation system
Design
As with any digitalisation process, the goal was to create a new interface and new usage patterns. The UI/UX team proposed designs based on the habits of CS Consulting's teams. Focus-group sessions were organised to help select the final design.
Development
Integration of the vision developed during the design phase by running two-week development SPRINTs, with client demos and acceptance testing with the coordinator — ensuring an optimal result. The total project duration was 3 months.
Technologies used
We used the following technical stack: React, Java, Objective-C, PHP, MySQL and Redis, hosted on Tencent Cloud.
Tencent
WX Jscript
Java
MySQL
Redis
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Thanks to Zetos for helping us take our product to the next level at a critical stage of our growth. The team was highly responsive and listened carefully to our needs. We're really happy with the result, and we keep trusting them with ongoing maintenance and product optimisation.
Alexandre Darbois
Co-founder @Humoon
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